Our Policies

Shipping Policy

Thank you for shopping with Chiltepin El Rey. All U.S. orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF) to ensure fast and reliable delivery.

 Processing Time
 Orders are typically processed within 1–2 business days after payment confirmation.

 Shipping Times
 Delivery takes approximately 2–5 business days depending on your location. Amazon may use USPS, UPS, or FedEx for delivery.

 Shipping Rates
 Shipping costs are calculated at checkout based on weight and destination. Free shipping may apply on promotional offers.

 Order Tracking
 Once your order ships, you will receive a tracking number automatically via email.

 Delivery Issues
 If a package is delayed, lost, or damaged in transit, please contact us at admon@chiltepinelrey.com within 7 days of delivery notice. We will assist you in filing a claim through Amazon’s fulfillment service.

 

Return & Refund Policy

Due to the nature of our products (food items), we cannot accept returns once the package has been opened. However, your satisfaction is our priority.

 Eligible Returns
 You may request a replacement or refund if:
 - You received the wrong item.
 - The product was damaged during shipping.
 - An item is missing from your order.

 How to Request a Refund
 Email admon@chiltepinelrey.com within 7 days of receiving your order. Include your order number and a clear photo of the issue.

 Refund Method
 Approved refunds will be issued to your original payment method within 5–10 business days.

 Non-Returnable Items
 - Opened or partially consumed products.
 - Items purchased through third-party retailers.
 - Promotional or sample items.

 

Privacy Policy

At Chiltepin El Rey, your privacy matters. We collect only the data necessary to process and deliver your order safely.

 Information We Collect
 - Name, address, phone number, and email.
 - Payment information is processed securely by Shopify; we never store credit card details.

 How We Use Your Data
 - To process and fulfill orders.
 - To communicate updates about your order.
 - To improve our website experience.

 Cookies
 Our site uses cookies for analytics and functionality. You may disable them in your browser at any time.

 Data Sharing
 We do not sell or rent your information. We only share it with service providers such as Shopify, Amazon MCF, and shipping carriers.

 Your Rights
 You may request deletion or review of your data by contacting admon@chiltepinelrey.com.

 

Terms of Service

By purchasing from Chiltepin El Rey, you agree to the following terms:

 1. Product Accuracy
 We strive to provide accurate descriptions, but colors, packaging, and presentation may vary slightly.

 2. Pricing & Availability
 Prices and availability may change without notice. We reserve the right to limit quantities or discontinue products at any time.

 3. Limitation of Liability
 We are not responsible for allergic reactions or misuse of spicy products. Please use caution when consuming or handling chili products.

 

Disclaimer

Our products are very spicy and intended for adult consumers familiar with chili-based foods. By purchasing, you acknowledge that consumption is at your own risk.

 Allergen Notice
 Products are made in facilities that may also process soy.

 Storage
 Store in a cool, dry place away from direct sunlight.